Terms of service

 

Sticen – Terms of Service

Last updated: 8/2/2026

Welcome to Sticen. These Terms of Service ("Terms") govern your use of our website https://sticen.com and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Sticen (“we”, “our”, “us”) operates as an online fashion and tailoring brand.

For support or legal inquiries, contact:
info@sticen.com

2. Eligibility & Acceptance

By using this site, you confirm that:

  • You are at least 18 years old or using the site under parental supervision

  • You provide accurate and complete information

  • You will comply with all applicable laws

We reserve the right to refuse service to anyone at any time.

3. Use of Website

You agree NOT to:

  • Attempt unauthorized access to our systems

  • Interfere with website security or performance

  • Use bots, scrapers, or automated tools

  • Engage in fraudulent, abusive, or illegal activity

Violation may result in account suspension, cancellation of orders, and legal action.

4. Product Information & Availability

We strive for accuracy but do not guarantee that:

  • Product descriptions are error-free

  • Colors match exactly due to screen differences

  • All items are always in stock

We may:

  • Limit quantities

  • Cancel orders

  • Change pricing or discontinue products at any time

5. Pricing & Payments

  • All prices are listed in EUR (€) unless stated otherwise

  • Full payment is required at checkout

  • We accept payment methods shown at checkout

We reserve the right to:

  • Cancel suspicious or fraudulent orders

  • Refuse transactions at our discretion

6. Order Acceptance & Cancellation

Once you place an order:

  • You will receive a confirmation email

  • This does NOT guarantee acceptance

We may cancel orders due to:

  • Stock issues

  • Pricing errors

  • Fraud suspicion

Refunds will be issued if payment was already processed.

7. Shipping & Delivery

  • Shipping costs and estimated delivery times are shown at checkout

  • Delivery times are estimates, not guarantees

Sticen is not responsible for delays caused by:

  • Courier services

  • Customs clearance

  • Incorrect address details

  • External factors beyond our control

Customers are responsible for providing accurate shipping information.

8. Returns, Refunds & Cancellations

Our refund and return policy is available at:
sticen.com/pages/refund-policy

By placing an order, you agree to all terms in that policy, including:

  • Return eligibility

  • Time limits

  • Refund conditions

We reserve the right to refuse returns that do not meet our criteria.

9. Green Returns

Some orders may qualify for a Green Return, which allows:

  • Partial refunds

  • No need to return the item

Eligibility is determined solely by Sticen.

10. Intellectual Property

All content on this site—including:

  • Logos

  • Images

  • Text

  • Designs

—is the property of Sticen and protected by copyright laws.

You may not copy, reproduce, or distribute any content without written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Sticen shall not be liable for:

  • Indirect or incidental damages

  • Loss of profits or data

  • Delays or service interruptions

Use of our website and products is at your own risk.

12. Indemnification

You agree to indemnify and hold Sticen harmless from any claims, damages, or expenses arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Breach of applicable laws

13. Fraud Prevention

We reserve the right to:

  • Verify payment details

  • Request additional identification

  • Cancel orders suspected of fraud

Fraudulent activity may be reported to authorities.

14. Third-Party Services

We may use third-party services (payment gateways, shipping providers). We are not responsible for their actions, policies, or service interruptions.

15. Privacy

Your use of our site is also governed by our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of India.
All disputes will be handled in the courts of India.

17. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with a revised "Last updated" date.

Continued use of the website means you accept the updated Terms.

18. Contact Information

For any questions, concerns, or legal inquiries:

📧 info@sticen.com